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Shipping and returns
Packages are generally sent within 2 days of receipt of payment and are shipped via the MAILBOX ETC service with tracking via links that we will provide to you with your order.
shipping include handling and packaging charges and postage. The management costs are fixed, while the transport costs vary according to the total weight of the shipment. We recommend that you group your items in one order. We cannot group two separate orders placed separately, therefore shipping costs will be charged for each of them. Your parcel will be sent at your risk, but particular attention is paid given the fragility of the product.
The boxes are adequately large and your articles are well protected.
Right of withdrawal - The customer, pursuant to Legislative Decree 06/09/05 No. 206 and subsequent amendments, you have the right to withdraw from the contract and return the goods within 14 days of receipt, giving notice to Monsignore Srl, by calling the telephone number + 39 080 48 98 720 or by writing to info@monsignore.shop. Monsignore Srl will take care of reimbursing the amount paid within 14 days of the customer communicating the withdrawal.
The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to Monsignore Srl, C.da Pezze di Monsignore n.c. 72015 Pezze di Greco, Fasano (BR) - Italy, within the term of 14 (fourteen) working days from receipt of the Products.
All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by the Customer Service (info@monsignore.shop). Once the return has been authorized, the Customer can return the Product to the following address: Monsignore Srl, C.da Pezze di Monsignore n.c. - 72015 Pezze di Greco, Fasano (BR) - Italy. Cash on delivery parcels will not be accepted. Once the Products have been received (and their integrity has been verified) Monsignore Srl will credit the Customer with the cost of the returned Products (as indicated on the invoice) and shipping costs as soon as possible. The cost of delivery of the goods to Monsignore Srl will be borne by the consumer.
The right of withdrawal cannot be exercised by the Customer in the event that the Products purchased consist of bottles of oil that have been opened by the Customer or if the items covered by the sales were ordered and produced expressly on customer order. In the event of damage to the goods during the transportation of the returned goods, Monsignore Srl will notify the Customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow them to promptly file a complaint against the courier chosen by him. and obtain a refund of the value of the asset (if insured); in this case, the Product will be made available to the Customer for its return, simultaneously canceling the request for withdrawal. Monsignore Srl is not liable in any way for damage or theft / loss of goods returned by uninsured shipments. During the withdrawal period, the customer is responsible for the object as a custodian. In case of damage or destruction of the Product during the Customer's custody, the right of withdrawal will lapse.